The Power of a Service Agreement for your Compressed Air System with Sunil Joseph
Even when designing a system for supplying production with compressed air or vacuum, oxygen, nitrogen or other gases, one thing is
clear: it will not work without maintenance. Compressed air filters and compressor lubricants have to be changed regularly, wear parts
have to be replaced so that the system runs reliably and safely for many years.
Between 5 and 10 percent of the total investment amount has to be calculated for the maintenance costs each year. Here we discuss the
advantages of service agreements with Sunil, our Service specialised Sales Engineer for Ash Air.
Tell us about yourself and your role at Ash Air?
"I joined the Group company in 2008 as a Service Engineer - India. After two years, I moved to Dubai and became a Senior Service
Engineer. In 2013, I joined CTS Aftermarket Sales Engineer and in 2015, Aftermarket Consultant for the Gas and Process Division. I
moved to New Zealand in 2019 and started in my current role!
I feel excited to help our customers find the right service solutions for their compressed gases and vacuum installations. I have been
doing this since 2008 when I joined the Group company in India! Later in 2010, I have had the privilege to work with several customers
across the Middle East and Africa! Providing them with a sustainable service solution offering for their complex installation has
been a wonderful experience. Now I have continued doing that for our New Zealand customers since 2019."
How can a Service Agreement help a customer and their operations' longevity?
"When customers make a purchase of any equipment, they consistently prioritize the availability of after-sales support. Their primary
concern lies in ensuring a seamless operation, as they are well aware of the potential losses incurred due to breakdowns. This is
precisely why customers find Ash Air to be their preferred business partner, as we offer comprehensive service support and deliver
top-notch air, vacuum, and gas solutions all under one roof!
When customers have a service agreement, it benefits them more than us. It allows them to focus on their core business. The
customer always desires their machines to perform optimally and have a long lifespan, high availability, energy efficiency, limited risk,
and a transparent/fixed budget. All these requirements are met when they have a service agreement with us. Furthermore, we go the extra
mile by providing qualified engineers who can handle the service tasks, and reducing the likelihood of unforeseen breakdowns, and this
will eliminate the need for customers to appoint a qualified compressor technical person. A service agreement with Ash Air plays a
crucial role in meeting customer expectations and ensuring their satisfaction.
From our company's perspective, the value of service agreements extends beyond the mere availability of spare parts and regular servicing.
While maintaining our brand image remains essential, we take immense pride in customers expressing their satisfaction with our compressors,
which continue to operate smoothly for a decade without any breakdowns!"
What does an Ash Air Service Agreement entail? And how do I go about opting for one?
"Our service agreement is completely tailored to meet our customers' specific needs and preferences, ensuring a comprehensive
understanding of our offer.
We extend service support to a wide range of industries, which means that as a salesperson, it is essential for me to visit all customers,
regardless of whether they utilize our brands. During these visits, my objective is to assess their unique requirements and make them aware
of the benefits of our service products, emphasizing the significance of regular maintenance by sharing by enriching experience.
Given that each customer has their distinct set of needs, we present proposals that are customized accordingly."
A memorable experience or positive outcome for a customer that had taken up a Service Agreement offer with you?
"My favorite memorable experience is with an innovative New Zealand company who specialise in pre-painted steel and aluminum
roofing and cladding products in New Zealand, who hadn't used our services for some time. When I joined Ash Air, I decided to pay a
visit to one of our former customers to understand why they had chosen a different supplier. During my discussion, I discovered that they
had switched to another supplier because one of the plant managers' relatives was employed by the local supplier! Realizing that the
customer had made an unfavorable decision, I took the opportunity to explain the potential consequences. Thankfully, the customer came to
the realization that the way forward was indeed with Ash Air.
Over the following months, I maintained regular visits to this customer, ensuring a two-month gap between each visit. Then, one Sunday, I
received a phone call from the customer urgently requesting my presence. Their entire plant had come to a standstill due to compressor
failure. Without hesitation, we promptly fixed their machinery on the very same day.
The outcome of this timely assistance was the signing of a service agreement. Within a year, they showed their trust in us by placing a
new order for a compressor and dryer!" //
Our Team in this series
Sunil Joseph
Service Sales Engineer Leader
Email: sunil.joseph@ashair.co.nz
Natalie Mitchell
Interviewer / Digital & Communication Manager
Email: natalie.mitchell@ashair.co.nz
Talk to our team about a service agreement for your business today!
Who
we are and how Ash Air can help your business!
Ash Air has been around in New Zealand since 1979, and we’ve grown into a nationwide company with international support and a reputation
for quality and reliability. We look after all things compressed air for your business!
Rotary Screw and Piston Air Compressors
Vacuum Pumps and Blowers
Nitrogen Generation
An extensive line of Air Treatment components
AIRnet Piping System and Filtration
Mobile Compressors, Generators, and Light Towers
Ash Air's range of Chicago Pneumatic, ALUP, Pneumatech, and Atlas Copco products are used extensively around the world in
industries ranging from oil and gas to food, automotive and farming, and we bring you these world-class compressors here in the land of
the long white cloud. Our technicians are compressed air equipment experts and are dedicated to addressing customer needs. Supported with
nationwide coverage, Ash Air offers one of the widest selections of compressed air, vacuum pump, and industrial gas equipment and parts
available today in New Zealand.
Reliability and Efficiency
With Ash Air, you can count on reliability and high performance for even the most demanding applications. We focus our efforts on the
following:
Increasing uptime
Reducing unexpected repairs
Reducing energy consumption and meeting our sustainability goals
Discover the transformative journey of Ash Air, a trailblazer in compressed air excellence since 1979. With over four decades of commitment
to energy efficiency, sustainability, and tailored solutions, Ash Air stands as a reliable partner for industries across New Zealand. As we
celebrate our legacy, explore how our nationwide sales and service network continues to empower businesses, providing cutting-edge solutions
and ongoing support
Read More…
In the world of pneumatic power, Chicago Pneumatic stands as a beacon of reliability and innovation. For those seeking to elevate their
projects with top-tier air compressors and tools, the exciting news is that the benefits don't stop at the exceptional quality of Chicago
Pneumatic products. Now, celebrate the added perk of free shipping when you shop CP air compressors and air tools from our Online Shop!
Read More…
In Q4 Ash Air rolled out a nationwide Circles training program, led by our General Manager, Pompilio. It was an opportunity to educate and
encourage the team to learn more about our vision and purpose.
Read More…
Here at Ash Air we work together to create a place where everyone can thrive. Here, you can unlock your potential, drive innovation, and
stay relevant in our rapidly changing world. We strongly believe that the key to unlocking potential, driving innovation and a sustainable
future for all, is lifelong learning.
Read More…
To make shopping easier, Ash Air ow offers the Afterpay payment option, so you can Shop Now, Wear Now and Pay Later, Interest Free. Afterpay
offers interest free payment plans for both your online & instore purchases.
You buy what you want today and pay it off in four equal and affordable, interest free fortnightly installments.
Read More…
This month, the Ash Air team, throughout the country (Auckland North and South, Waikato, Taranaki, Bay of Plenty, Christchurch and Dunedin)
celebrated the launch of Water For All in New Zealand! 💧🎉 Read More…
What is Water for All? Water for All is Atlas Copco Group's main community engagement initiative. Through the dedicated and passionate
work of volunteering employees, Water for All funds projects which empower people through access to clean drinking water, sanitation and hygiene. Since 1984 the Group have reached millions of people all over the world and there are local Water for All organizations in more
than 50 countries. Read More…
Discover the transformative journey of Ash Air, a trailblazer in compressed air excellence since 1979. With over four decades of commitment
to energy efficiency, sustainability, and tailored solutions, Ash Air stands as a reliable partner for industries across New Zealand. As we
celebrate our legacy, explore how our nationwide sales and service network continues to empower businesses, providing cutting-edge solutions
and ongoing support
Read More…
In the world of pneumatic power, Chicago Pneumatic stands as a beacon of reliability and innovation. For those seeking to elevate their
projects with top-tier air compressors and tools, the exciting news is that the benefits don't stop at the exceptional quality of Chicago
Pneumatic products. Now, celebrate the added perk of free shipping when you shop CP air compressors and air tools from our Online Shop!
Read More…
In Q4 Ash Air rolled out a nationwide Circles training program, led by our General Manager, Pompilio. It was an opportunity to educate and
encourage the team to learn more about our vision and purpose.
Read More…
Here at Ash Air we work together to create a place where everyone can thrive. Here, you can unlock your potential, drive innovation, and
stay relevant in our rapidly changing world. We strongly believe that the key to unlocking potential, driving innovation and a sustainable
future for all, is lifelong learning.
Read More…
To make shopping easier, Ash Air ow offers the Afterpay payment option, so you can Shop Now, Wear Now and Pay Later, Interest Free. Afterpay
offers interest free payment plans for both your online & instore purchases.
You buy what you want today and pay it off in four equal and affordable, interest free fortnightly installments.
Read More…
This month, the Ash Air team, throughout the country (Auckland North and South, Waikato, Taranaki, Bay of Plenty, Christchurch and Dunedin)
celebrated the launch of Water For All in New Zealand! 💧🎉 Read More…
What is Water for All? Water for All is Atlas Copco Group's main community engagement initiative. Through the dedicated and passionate
work of volunteering employees, Water for All funds projects which empower people through access to clean drinking water, sanitation and hygiene. Since 1984 the Group have reached millions of people all over the world and there are local Water for All organizations in more
than 50 countries. Read More…
Here we have a conversation with William, who is one of our Northland Field Service Engineers! Learn about what you can expect by being a field engineer at Ash Air, and what advice William has for someone looking to at a career as an engineer in the compressed air
industry.
Read More…
In New Zealand, this year’s Mental Health Awareness Week theme is Five Ways, Five Days. Life has been a
rollercoaster lately, with stress and overwhelm hitting us from all angles. We've faced uncertainty, unfamiliarity, and hardships that have
left us with mixed emotions
Read More…
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Who
we are and how Ash Air can help your business!
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